Customer Service

We want to make your Savon Du Bois shopping experience as straightforward and easy as possible. Review our customer service FAQs and information below to learn about our products and services, or contact us for more information.

Savon Du Bois FAQs

• What do you mean when you say you use "locally sourced ingredients"?

  We source our ingredients directly from local farmers, producers and businesses. Our ingredients are delivered directly to our shop within hours of being harvested. This direct acquisition of ingredients means better traceability; you know exactly where your ingredients were produced, and how they were processed.

• Are Savon Du Bois products tested on animals?

  No, Savon Du Bois products are not tested on animals. We make all our products in our shop, and only test them on humans. We are PETA and Leaping Bunny certified.

• Are Savon Du Bois products all natural?

  Savon Du Bois products are made from all natural, organic ingredients, many of which are locally sourced. Our products are free from GMOs, synthetic ingredients, artificial fragrances, petroleum-based products, parabens, DEET, preservatives and animal testing. 

• Are Savon Du Bois products eco-friendly?

  We strive to create skin care products that are as eco friendly as possible. To this end, we source our ingredients locally, so that they don't have to travel far to get to us.  Each skin care product we manufacture is formulated to be beneficial to you and the environment, and is sustainably packaged, eco-friendly and certified cruelty-free.

• Are Savon Du Bois products certified organic?

  Savon Du Bois products feature a holistic approach to natural body care, which we achieve through the use of natural ingredients, the majority of which are certified organic.

• Are Savon Du Bois products made in Canada?

  Yes! Savon Du Bois products are all made in our bricks and mortar shop in beautiful Uxbridge, Ontario.

• Do you carry vegan products?

  Yes, several of our products are vegan. Check them out here.

• What is botanii?

  botanii is our new range of cannabis-infused skin care products, coming soon to our online shop! botanii products are an effective and all natural alternative to synthetic skincare products.

• When will the botanii product range be available?

  botanii is slated to be released late summer 2018. Stay tuned!

• Do you carry products for sensitive skin?

  Yes, we carry a variety of products suitable for sensitive skin. Check them out here.

• Do you carry anti-aging products?

  Yes, we carry a variety of products designed to care for aging skin. Check them out here. 

• Do you carry scent-free products?

  Yes, we carry a variety of scent-free products. Check them out here. 
   

Return Policy

All body products, tea and coffee, food, cosmetic items, men's grooming tools (razors, etc.), and aromatherapy products are final sale. We are happy to offer an exchange or store credit for other items (tea pots, certain accessories, etc.) with a receipt.

If there is a problem with your item, please let us know! We'd be more than happy to have a look, and see what we can do.

Ordering & Shipping

We ship and track all our orders through Canada Post. Shipping times will vary depending on the destination. Please let us know if your order is delayed or has not arrived. 

Feedback & Reviews

We're always happy to accept feedback, reviews, and suggestions from our valued clients! Please contact us any time to let us know what you think of our products or workshops.